You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed once your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact processing time may vary depending on your payment provider.
Please note that shipping costs are non-refundable unless the return is due to our error. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless otherwise specified.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists after contacting your financial institution, please reach out to our customer service team with your order details, and we will investigate the matter further.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 467 Benson Park Drive, Oklahoma City, Oklahoma
E-Mail: [email protected]
Phone: +1405-431-9091
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
